Buyers

Frequently Asked Questions and Answers

Robin Huff 404-368-0683 or Robinhuff@atlbid.com

The educated buyer gets the best deals. Whether you are attending a Live Auction or participating in an Online Auction we encourage you to familiarize yourself with the process before beginning. Our staff is always available to answer any questions and give you the information you need to help you make your Auction buying experience a good one.

ONLINE AUCTIONS

LIVE AUCTIONS

 

ONLINE AUCTIONS

REGISTRATION

Do I have to register to bid?
Yes, you must register to bid. You will be given a bidder number and password. The registration provides us necessary contact information and to qualifies you as a bidder.

Do I need to register for each Auction?
No, you only have to complete the registration form with your contact information one time. You use the same bidder number and password for all events. You will be prompted to confirm your registration for each event including acknowledgement that you have read and agree to the specific Terms and Conditions for that sale.

Do I need a Credit Card to Register?
Yes, Accelerated Auction Solutions requires a $1.00 registration deposit by Credit Card prior to bidding in order to participate in any auction. The $1.00 is NOT CHARGED, it is merely held by your Credit Card Company until the auction is closed. The $1.00 is authorized only, much like when you book a hotel. If you make purchases on an auction it will be a complete separate transaction. The $1.00 may show up as pending transaction until after the auction closes but will not be charged. This is an Industry Standard Practice among Internet Auctions.

TERMS AND CONDITIONS

What are Terms and Conditions?
Each auction will have specific set of “Terms and Conditions”. These are rules to participate in the auction. You will use your bidder number and password to confirm you have read and agree to by the “Terms and Conditions” before bidding.

INSPECTION

Are items available for inspection?
Yes, we always have a preview time so you can inspect the items being sold. We encourage all bidders to take the time to attend the preview. Informed Buyers get the best deals. Items at Auction are sold As-Is. The descriptions given are only a guide and while they are believed to be correct they are not guaranteed. In order to have a good buying experience you should attend the preview, do your own evaluation of the condition of each item making sure it fits your needs. If you do your homework, you buy better deals and are more likely happy with your purchases.

BIDDING – It’s quick and easy to begin bidding on our online auctions.

How do I place a bid?
Begin by registering as a user (click here to register).
You will use you bidder number and password created during registration to bid.
Go to our upcoming auctions to see the schedule of auctions.
Pick the Auction and click on Enter Auction button.
You will be prompted to review the “Auction Terms and Conditions” for the auction.
Click on Enter Here to View Auction Items.
Enter your current and maximum bid in the boxes on the right hand side.
Make sure to click the “Submit Bid” button at the very bottom of the screen.

Am I bidding on the photo or description of the item?
You are always bidding on the item description. Use the photo only as a guide. Don’t assume items go together because they are pictured together. For example a Bookshelf does not include the books unless specified.

What if a lot consist of more than one item?
Check the description to see if all items are being sold for one bid amount or times the quantity amount. If the quantity show 2 items and it says bid price times the quantity the amount your bid will be multiplied by the quantity. Example: 2 Chairs are in a lot and is being sold 2 X the bid price, if you bid $10.00 the total would be $20.00.

Do all the items close at one time?
No, every auction has a staggered closing usually 10 items per minute. With Dynamic Closing the closing time of an asset is automatically extended an additional 3 minutes whenever a bid is place within the last 3 minutes of the asset’s closing time. Bidding on an item will remain active as long as bids continue to be place within a 3 minute increment.

Will I get notification if I am outbid?
If you have been outbid you will be notified by email ONLY UNTIL midnight before the day of the Auction closes. On the day the auction closes no emails are sent. To see if you are the high bidder you can utilize the “Review Bids” feature. Items you are outbid on will be clearly marked. With the “Review Bids” feature you are able to your view all the bids you have submitted at one time.

How will I know if I won?
Upon completion of the auction, Accelerated Auction Solutions has an automated system that processes your credit card and sends you a paid invoice to the email address in your bidder profile. We contact you by email only and it is your responsibility to check your email. If you feel you have won an item but do not receive an email you must notify us by email by no later than 10am the next day.

What if I change my mind about an item; can I delete my bid?
No, you cannot delete a bid. Remember, bidding on an item is a contract. When your bid is accepted you have taken the high bid away from another bidder.

What if I make a mistake while bidding?
After you submit your bids, you are given the opportunity to review and confirm your bids with a verification page. You should check the verification page for typos or errors before proceeding. If a mistake is made you must contact our office immediately by email using the contact sheet on our website (the request must be in writing). We will not reverse bids after the auction has closed no exceptions.

PAYMENT

How do I pay for purchases?
The credit card you placed on file when you registered will be charged for your purchases. You must have available balance on your card for your entire purchases. We accept Visa, Master Card, American Express and Discover.

Is there a Buyers Premium?
Yes, it is usually 10% but you should check the Terms and Conditions for each auction to confirm.

SALES TAX

Do I pay sales tax?
Yes, everyone must pay sales tax. If you are tax exempt you must furnish us a copy of your Sales Tax Certificate and ST5 form for our records. Fax these to our office (888) 316-3852 prior to the auction close.

REMOVAL

When can I remove my items?
Specific times, dates and locations are located in the “Terms and Conditions”.

Will there be someone on site to help me load my items?
No, it is the Buyer’s responsibility to remove and load their items. Buyers should bring their own moving supplies, tools and equipment.

Can I send a third party to pick up my purchases?
Yes, but remember they will need a copy of your sales receipt and proper I.D.

 

LIVE AUCTIONS

REGISTERATION

Do I need to register to bid?
Yes, everyone must register to bid at the Auction and receive a bidder number. When you register you will be ask for your name, address, phone number and I.D.

TERMS AND CONDITIONS

What are Terms and Conditions?
Each auction will have specific set of Terms and Conditions. These are the rules to participate in the auction. Make sure you read, understand and agree to the “Terms and Conditions” before bidding.

INSPECTION

Are items available for inspection?
Yes, we always have a preview time and encourage everyone to preview the items being sold. You can get great deals but should realize items at Auction are sold As-Is and it is your the responsibility inspect the items. The descriptions given are only a guide and while they are believed to be correct they are not guaranteed. You are more likely to have a good buying experience if you attend the preview, evaluate of the condition items making sure it will fit your needs. If you do your homework, you buy better deals and are more likely to be happy with your purchases.

BIDDING

How do I bid?
The pace at a live auction normally moves quickly. Know ahead of time which items you wish to bid on and how much you are willing to spend. We strive to never miss a bid but if the crowd is large and the Auctioneer can’t see you don’t be afraid to raise your bidder card high. You can give your bid to the Auctioneer or a Bid Assistant (a Bid Assistant is someone who works on the floor taking bids from the buyers and relaying them to the Auctioneer).

PAYMENT

How do I pay for purchases?
The method of payment accepted for each auction will be found in the “Term and Conditions”.

SALES TAX

Do I pay sales tax?
Yes, everyone must pay sales tax. If you are tax exempt you must furnish us a copy of your Sales Tax Certificate and complete an ST-5 Form for our records.

REMOVAL

Will there be someone on site to help me load my items?
No, it is the Buyer’s responsibility to provide supplies, remove and load their items.

Can I send a third party to pick up my purchases?
Yes, but remember they will need a copy of your sales receipt and proper I.D.

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